Delivery and Returns

Delivery
We aim to despatch your order quickly, usually within 2-3 working days of your order being placed (subject to stock availability and payment authorisation), but please allow up to 7 working days for delivery.  Providing your items are in stock we will aim to get the goods to you within 5 working days.

All orders to UK addresses are sent via Royal Mail.  UK addresses include Highlands and Islands, Northern Ireland, the Channel Islands, Isle of Scilly and the Isle of Man.  We aim to keep costs to a minimum so our standard packing and delivery charge is as close to the cost of the postal service plus a padded envelope as we can get it. 

We are a bit miffed that Royal Mail charges went up so steeply in the early part of 2012 but will do our utmost to ensure you don’t feel it any more than is strictly necessary.  We don't have a retail store to maintain so we do keep our costs to you as low as possible. 

If you have a few pals who would also like to buy some of our Babycup infant weaning cups then it makes sense to order a few packs at the same time and share the postage costs between you.  Community weaning cup purchasing!

UK Delivery charges  All are plus 20% VAT
Order value  Delivery charge 
£6.98 (1 x pack of 4 cups) 
£3.20
£13.96 (2 x packs) £3.40
£23.97 (3 x packs) £3.80
£32.96 (4 x packs)
£3.80
£39.95 (5 x packs)
£4.20
£47.94 (6 x packs)
£4.20      
£55.93 (7 x packs) 
£4.50
£63.92 (8 x packs) £4.50
£71.91 (9 x packs) £4.50
£79.90 (10 x packs)
£4.80
Over £79.90 and up to £159.80        
£12.00


International orders can be sent to Europe (includes Russia). Prices as below.
For enquiries regarding delivery to other territories please contact hello@babycup.co.uk

Europe & Russia Delivery charges  All are plus 20% VAT
Order value  Delivery charge 
£6.98 (1 x pack of 4 cups) 
£3.60
£13.98 (2 x packs) £3.60
£20.97 (3 x packs) £5.00
£27.96 (4 x packs)
£5.00
£34.95 (5 x packs)
£5.00
£41.94 (6 x packs)
£7.50       
£48.93 (7 x packs) 
£7.50
£55.92 (8 x packs) £7.50
£62.91 (9 x packs) £8.70
£69.90 (10 x packs)
£8.70
Over £79.90 and up to £159.80        
£25.00


International orders can be sent to USA & Canada. Prices as below.
For enquiries regarding delivery to other territories not shown on this page please contact hello@babycup.co.uk

USA & Canada Zero VAT
Order value  Delivery charge 
£6.00 (1 x pack of 4 cups) 
£6.50
£12.00 (2 x packs) £13.00
£18.00 (3 x packs) £18.00
£24.00 (4 x packs)
£24.00
£30.00 (5 x packs)
£30.00
£36.00 (6 x packs)
£36.00      
£42.00 (7 x packs) 
£42.00
£48.00 (8 x packs) £48.00
£54.00 (9 x packs) £50.00
£60.00 (10 x packs)
£55.00
Over £79.90 and up to £159.80        
£100.00

International orders can be sent to many areas of Asia. Prices as below.
For enquiries regarding delivery to other territories not shown on this page
or any Asian countries that don't appear in the checkout process please contact hello@babycup.co.uk

Asia
Zero VAT
Order value  Delivery charge 
£6.00 (1 x pack of 4 cups) 
£4.60
£12.00 (2 x packs) £7.50
£18.00 (3 x packs) £9.80
£24.00 (4 x packs)
£12.00
£30.00 (5 x packs)
£15.00
£36.00 (6 x packs)
£18.30     
£42.00 (7 x packs) 
£20.00
£48.00 (8 x packs) £22.00
£54.00 (9 x packs) £25.00
£60.00 (10 x packs)
£27.00
Over £79.90 and up to £159.80        
£100.00

International orders can be sent to Australia & New Zealand. Prices as below.
For enquiries regarding delivery to other territories not shown on this page please contact hello@babycup.co.uk

Australia & New Zealand
Zero VAT
Order value  Delivery charge 
£6.00 (1 x pack of 4 cups) 
£4.60
£12.00 (2 x packs) £7.50
£18.00 (3 x packs) £9.80
£24.00 (4 x packs)
£15.00
£30.00 (5 x packs)
£18.30
£36.00 (6 x packs)
£18.30     
£42.00 (7 x packs) 
£22.00
£48.00 (8 x packs) £24.00
£54.00 (9 x packs) £27.00
£60.00 (10 x packs)
£29.00
Over £79.90 and up to £159.80        
£100.00

Please check your items as soon as you receive them.

Packaging
So that we may keep costs as low as possible, we try to reuse envelopes and packaging items – so you may find old tape on a pre-loved envelope.  It’s all for the love of eco and economy.  Very important!

Stock availability
We make every effort to ensure that all stock items are available, however in the unlikely event that stock is not available before we have had a chance to update the site, we will let you know as soon as possible.

Acknowledgement and acceptance of your order
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order.  Our acceptance of your order will take place upon despatch of the goods ordered.

Your order
Our objective is to offer you complete satisfaction with your order and the service we provide.  When you place an order online with us you do so in the confidence that the terms and conditions outlined apply and by placing an order with us you are agreeing to accept these terms and conditions.  The terms do not affect your statutory rights.

Your purchase
We take great care to ensure your Babycup product is as we describe.  It has been tested to ensure EU legislation compliance and is manufactured to high standards by a biomedical products manufacturer.  However, if you wish to return an item for refund or exchange please send it back in its original packaging in saleable condition within 7 working days of receipt.  Please see below for further details.

Changing or cancelling orders
In the first instance please email hello@babycup.co.uk with your change/cancellation details.  If your order has not yet been despatched then this will be possible FOC.  If you have received the order and you wish to change /cancel goods, you may do so by returning the items to us unopened, in their original packaging and in a saleable condition at your own expense within 7 working days. We will refund you with what you have paid us for the goods.  For changed goods we will charge you for sending new goods, including any relevant P&P charges.

Returns policy
We hope that you will be happy with your purchase.  In the event that you are not, we will do all we can to help.  Under the Distance Selling Regulations, if you buy online or by telephone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt.  This includes any delivery charge but does not include the cost of returning the items to Babycup/or the cost of Babycup recovering the goods from you.  We recommend you return the items to us using a signed for or recorded delivery method.  You can write to us by email at hello@babycup.co.uk or by post to Babycup, Fairwinds, Northcote Road, West Horsley, Surrey, KT24 6LS.

It is important and fair that returned items are kept in the best possible condition so we ask that you please return them unopened in their original packaging and in a perfect saleable condition.

Delivery discrepancies:
Any discrepancies must be reported as soon as is reasonable, preferably within 24 hours.

Missing items:
If an item is missing then we request that you notify us as soon as possible, preferably within 24 hours of initial receipt of delivery, so that we may investigate.

Faulty goods:
Damages must be reported as soon as is reasonable after the delivery, preferably within 24 hours of initial receipt of goods.  In the first instance, please report the issue to Babycup with a full description of the alleged fault and we will advise on action required to remedy the situation.

Unwanted goods/wrongly ordered goods:
In the unlikely event that you should wish to return an item to Babycup we will offer you a ‘7 Day no quibble refund’, provided that you return the goods to us unopened, in their original packaging and in a perfect saleable condition.  Our ‘7 Day no quibble refund’ provides you with 7 working days in which to decide to keep your ordered items or return them to us for a refund.  Babycup will deduct from any refund the cost of recovering goods from customers.
PLEASE NOTE THAT REFUNDS FOR UNWANTED OR WRONGLY ORDERED GOODS WILL NOT BE PROCESSED UNLESS:
(1) The goods are packaged in their original packaging and are in a saleable condition.
(2) The goods are returned within 7 working days of the goods being received.
We recommend you use a signed for or recorded delivery method to return your goods to us.

Geographical area
Babycup currently sells within the United Kingdom and Europe (includes Russia).

Gift-wrapping
We do not offer a gift-wrapping service at present.

Further infromation
Further details regarding our service and our way of operating can be found on our Terms and Conditions page and on our Privacy Policy page.

 

Babycup Infant Weaning Cups
Open drinking cups for babies and toddlers
The Babycup range of baby and toddler open drinking cups
is BPA free and phthalates free

Suitable for weaning from 6 months
Also suitable for cup feeding newborn or premature babies -
please see our FAQs page for further details

Babycup - Little cups for little people